Terms and conditions
Introduction
Welcome to Livelong, your trusted food delivery platform. By using our app or website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order or using our services.
1. Definitions
“We,” “Us,” or “Our” refers to Livelong. “You,” or “User” refers to individuals using our platform to order food or services. “Restaurant Partner” refers to the food vendors listed on our platform.
2. Account Registration
To use Livelong, users must create an account by providing accurate and up-to-date personal information. You are responsible for maintaining the confidentiality of your login details and all activities that occur under your account.
3. Service Availability
Livelong operates as a marketplace that connects users with restaurant partners. We strive to ensure the app and delivery services are available at all times but do not guarantee uninterrupted service due to external factors like internet outages or partner availability.
4. Placing an Order
By placing an order, you agree to the following:
5. Payment
Livelong accepts payments through multiple channels, including credit/debit cards, digital wallets, and cash on delivery (where applicable). You agree to provide valid payment information and authorize us to charge your selected method for the total amount of the order.
6. Cancellation and Refund Policy
Order Cancellation: You may cancel your order within a specified time after placing it, as indicated in the app. Once the restaurant starts preparing your food, the order cannot be canceled. Refunds: Refunds will only be issued under specific circumstances, such as receiving incorrect or incomplete orders. If eligible, the refund will be processed back to your original payment method within 5–7 business days.
7. Delivery Policy
We aim to deliver your order within the estimated time provided. However, delays may occur due to traffic, weather, or other unforeseen events. If delivery attempts are unsuccessful due to incorrect delivery information or inability to contact you, we may cancel your order without a refund.
8. Special Requests & Allergies
Livelong allows you to submit special requests (such as meal modifications) via the order notes. However, we cannot guarantee that all special requests will be accommodated. If you have food allergies, please contact the restaurant directly as we do not guarantee allergen-free preparation.
9. User Conduct
When using Livelong, you agree to:
Not misuse our services or engage in fraudulent activities. Not submit false reviews or defamatory content regarding our services or restaurant partners.
10. Intellectual Property
All content on the Livelong app and website, including text, graphics, logos, and images, is the property of Livelong or its content suppliers. Unauthorized use, reproduction, or distribution of this content is prohibited.
11. Limitation of Liability
Livelong acts as a facilitator between users and restaurant partners. We are not responsible for the quality of food, errors in preparation, or damages resulting from the use of our services, except where required by law.
12. Changes to Terms
Livelong reserves the right to update or modify these terms at any time. Changes will be effective immediately upon posting. It is your responsibility to review the terms periodically.
13. Governing Law
These terms and conditions are governed by the laws of [Your Jurisdiction]. Any disputes or claims arising from your use of the platform will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
14. Contact Information
If you have any questions about these terms or require assistance with your account or orders, please contact us at: Email: info@livelongfit.com